Ordered a product from their website 26/7.
Nutra Organics Collagen powder in watermelon and strawberry in a 300g tin / 25 serves.
On special for $47.65
Although I received the parcel on time... I did not receive the correct item.
They sent the 225g tin / 18 serves.
I called them today and spoke to Matt. Matt was very rude.
Matt informed me that the manufacturer no longer produce the larger tin.
He also suggested that it was my mistake and it was not on their website.
I assured him it was still advertised in the larger tin. In fact it's still there right now 2/7/25 on the Buynaturallife website after I informed Matt that it was! Why?
I asked Matt to rectify their mistake and he said he could email me a reply paid post so I could send it back and then... and only if they received it would they refund me. I asked what happens if it's lost in post etc? He very rudely said that they would NOT refund me as that's their policy. What about a policy advertising a discontinued product? That would be great Matt
He was short... rude and dismissive. And I still have not received the email!
I received NO apology what so ever.
DO NOT RECOMMEND.