Shipping Policy

Orders will be sent by Australia Post and will take 3-5 days. Please note we can not ship to any of the following, due to biosecurity restrictions (Western Australia, Northern Territory, Norfolk Island, Kangaroo Island)

Refund Policy

We aim to process refunds quickly and efficiently for eligible returns.

  1. Refund Eligibility:

    • Only items that are damaged or faulty upon receipt are eligible for a refund.
    • Change-of-mind returns are not accepted for grocery items.

  2. Refund Process:

    • Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

  3. Non-Refundable Scenarios:

    • Items returned without proper authorization.
    • Items that are damaged due to misuse or mishandling.

  4. Contact Information:

    • For any questions or concerns regarding returns and refunds, please contact our customer service team.


Cancellation / Return / Exchange Policy

  1. Eligibility for Returns:

    • Damaged or Faulty Items: If your product arrives damaged or faulty, you may be eligible for a return.
    • Return Window: Returns must be initiated within 14 days of receipt of the product.

  2. Non-Returnable Items:

    • Products that are opened or used.
    • Products purchased through unauthorized resellers.
    • Items not in their original condition.

  3. Return Process:

    • Contact Us: Email our customer service team at [email@example.com] with your order number, photos of the damaged or faulty item, and a brief description of the issue.
    • Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
    • Shipping Instructions: Follow the instructions provided to return the item. We recommend using a trackable shipping method.

  4. Return Shipping Costs:

    • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
    • If the return is not due to our error, customers are responsible for return shipping costs.


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