BuyNatural Marketplace Shipping Policy

BuyNatural is Australia’s leading online marketplace for Natural, Organic, and Eco-Friendly products; connecting buyers with multiple sellers who offer a wide range of these types of products. It’s important to note that many Sellers on BuyNatural ship their own orders directly and therefore these Sellers have their own specific shipping policies, which means that buyers should be aware that these policies may vary from one seller to another. This information is crucial for buyers who want to make informed purchasing decisions and have a smooth shopping experience on the platform. Each product page, clearly identifies who is shipping your items. For items shipped directly by the Seller, it states “SOLD BY <SELLER NAME> and SHIPPED BY <SELLER NAME>. 

For items shipped by BuyNatural (as identified as SHIPPED BY BUYNATURAL on the product page) the following shipping policy relates to these order dispatches.

Shipping Policy: Shipped by BuyNatural

The following clauses apply to items “Shipped by BuyNatural” only. 3rd Party Sellers may have their own shipping policies.

The FBN Team provides the shipping services for “Shipped by BuyNatural”. They can ship products to almost any address in Australia. When placing an order, you can select your preferred delivery option; Expedited (Australia Post Express) or Standard. We will estimate the shipping costs for you in the shopping cart. Please note that the shipping rates for our products are weight-based, and all weights will be rounded up to the next full kilogram to reflect the policies of the shipping companies we use.

Our shipping costs start from $6.95 for metro Australia-wide delivery, $8.95 for non-metro Australia-wide delivery (not remote), and $10.95 for remote locations. Remote locations are subject to a Remote Areas Surcharge. There is free shipping for items when these exceed a total cost of $75 and weigh less than 5kgs. Only items, “Shipped by BuyNatural” are included in this calculation.  

We aim to dispatch all products within 24 hours of your order. However, due to the high volume of daily transactions received, some items may be sent the following day. 

We understand that some items are urgently required for trips away or as gifts. Please let us know by giving us a call if you have any specific deadlines.

Shipping Carriers

We use Australia Post, Sendle, and Aramex (Fastways) for our deliveries.

Please note that your orders are not covered by any insurance unless you elect to take Transit Cover at the checkout when placing your order. Any loss or damage of the parcel after it has been scanned as having left BuyNatural Fulfillment Center is solely at the buyer’s risk. 

If you are concerned about any damage or loss occurring when delivering your order, you can elect the Transit Cover option at the checkout. This insurance covers goods up to $100 in value, subject to Australia Post and Aramex insurance policies. Claims for compensation are made directly with the Shipping provider and they assess each claim on a case-by-case basis. BuyNatural is not underwriting this insurance and is not responsible for any outcome determined by the shipping companies.

Damaged and lost items:

If damaged in transit, you must provide photos within 3 business days to BuyNatural who will lodge a claim on your behalf with the shipping provider. If lost, then you should speak directly with the shipping provider to make a claim. The outcome of such claims is at the sole discretion of the shipping provider and BuyNatural is only acting as a facilitator in the process. BuyNatural is not liable for any refunds or reimbursements for damage or loss from using the shipping carriers. Customers are required to cover costs to reship any damaged or lost items not covered with extra insurance purchased on deliveries.

Shipping Surcharges

PO Box Surcharge – $2.50: Shipping to PO boxes or Parcel Lockers incurs an additional charge from our couriers.

Remote Area Surcharge – $20: Shipping to certain remote areas incurs an additional surcharge. Click here for a full list of postcodes that incur a shipping surcharge.

Transit Cover – $1.99: Protect your order with Australia-wide shipping insurance. 

Authority to leave:

All orders are shipped with Authority to Leave. BuyNatural cannot be held responsible for any parcels that are lost or stolen as a result. The delivery driver will make best endeavours to choose a safe and secure location. You (the customer) agree that the parcel is deemed received when left at your premises – as per details listed on tracking numbers.

BuyNatural and its shipping service providers associated with the delivery, do not accept responsibility for any loss or damage which may results from this Authority to Leave delivery method. You agree to release BuyNatural from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

Unclaimed deliveries:

If a parcel is not collected from Australia Post collection point within the 2-4 working days allowed and is returned to us as unclaimed, a $10 charge per sent parcel will apply. This is the cost we incur for your returned parcel. If you would like us to resend the parcel, this $10 fee + new shipping cost will be applicable. If you prefer a refund or to cancel, we will refund the cost of the products less all return postage costs and any discounts we supplied in originally posting to you. We also charge a 20% restocking fee on returns that are unclaimed or when we are unable to contact you to arrange redelivery within 7 days of receiving your parcel back.

Heat-sensitive items:

We do NOT provide refrigerated courier services. Whilst every effort will be taken to protect goods, we do not offer dry ice or other frozen packaging as part of packing products. All standard deliveries are made by road express, meaning packages will be sitting in trucks, warehouses and delivery vans that are shielded from direct sunlight but do little to reduce temperatures. We suggest using Express post to minimise exposure to high temperatures for Items such as chocolates, cosmetics, and other heat-sensitive items being purchased during the warmer months.

Risk & Title:

BuyNatural will retain title to the goods you order until you have made payment in full for the goods. All the risk in the goods will pass to the buyer upon the delivery of the goods to, or collection of the goods by a postal/shipping service. BuyNatural is unable to refund any orders that have been dispatched as indicated by the issuing of a tracking number. You own the products in your order after they have been dispatched by us.

Returns & Replacements:

For more information on returns, visit our Returns & Replacements page.

Please note that these terms and conditions are subject to change at any time.












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