FREQUENTLY ASKED QUESTIONS

WHO ARE WE?

Welcome to BuyNatural, an eCommerce website that offers high quality Australian and New Zealand Natural, Organic and Niche products. BuyNatural is owned and operated by Reach China Pty Limited which works with many emerging brands to manage their sales channels and undertake their brand marketing initiatives.

Many of our suppliers are undertaking a brand incubation program to their build brand awareness within Australia then ramp up for export, specifically into China.

The categories offered by BuyNatural include fashion, health, beauty, vitamins, supplements, mother & infant and many more.

 BuyNatural aspires to become the leading E-commerce site for local Natural, Organic and Niche brands looking to grow and become global brands.

HOW MUCH IS DELIVERY?

Our delivery fees are a flat AU $6.95 for orders up to AU $50.00 within Australia. For overs AU $50.00 or over (excluding shipping) within Australia shipping is free. We also offer the option of Priority and Express Post. Perfect when you want fast delivery for that last minute gift or product.

We also offer Click & Collect from our office in Chatswood, Sydney. Our warehouse is open 8:30am to 5:30pm every business day where you can come and pick up your parcel. Select Click & Collect at checkout and we will email you when your order is ready to pick up with the address details (it will be same or next day). 

All international orders are shipped via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from AU $10.00.

DO YOU ACCEPT RETURNS?

Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our refund policy. Please note we don't process refunds for natural wear and tear or damage caused after the order has been received.

HOW DOES BUYNATURAL CHOOSE WHAT PRODUCTS AND BRANDS TO STOCK?

BuyNatural only sources and stocks the best beauty, skin care, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against a stringent quality criteria. We only bring products into our site that we would be willing to use. If we won't use them, we won't sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.

DO YOU HAVE AN AFFILIATE PROGRAM?

We certainly do and more details can be found here.

 I AM A SUPPLIER AND WOULD LIKE TO SELL MY PRODUCTS ON Buynatural. HOW DO I GET STARTED?

Welcome, we love new brands. Each brand goes through a peer review panel to ensure they meet our strict requirements in quality and performance. We also want to ensure any suppliers we work with have fantastic products that our customers will love and where possible, are uniquely Australian or New Zealander. If you think your products will meet our criteria, please get in touch with us at buying@buynatural.com.au

Note it is very important you contact us on this email as we only respond to stockist enquiries from this email.

I AM PRESS AND MEDIA AND WOULD LIKE TO GET IN TOUCH

Wonderful. Please contact us at pr@buynatural.com.au.

DO YOU SELL WHOLESALE?

We are the exclusive distributor for a number of the brands on BuyNatural and fully authorised to wholesale certain.

If you have a business, online or offline, where you would like to sell these products please contact us about becoming a wholesale partner.

I AM A BLOGGER/ INFLUENCER AND WOULD LIKE TO WORK WITH YOU.

You can work with us via our affiliate programme or get in touch with us at info@buynatural.com.au. Please include as much detail as possible as we get contacted a lot.

WHAT ARE YOUR TERMS AND CONDITIONS?

You'll find all our terms and conditions here.

WHAT IS YOUR PRIVACY POLICY?

You can find our privacy policy here.

QUESTION NOT ANSWERED HERE?

Feel free to email us if you have any questions not already answered.

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