FREQUENTLY ASKED QUESTIONS

WHO ARE WE?
We are a Brand Incubation Business. We are passionate about helping Australian businesses to grow their brands in Australia and into export markets; specifically China. We have developed a comprehensive marketing, sales & logics program that aligns with each Merchants unique needs then works in partnership to develop their brand portfolio within a rapidly growing community of natural, organic and eco-friendly consumers.

Our mission is to make it easy for Australian Brand Owners of Natural, Organic and Eco-Friendly products to grow their brands’ domestically and to access the Chinese consumer market; one which is increasing looking for natural, healthy & beautiful lifestyles

The categories offered by BuyNatural include Eco Home, Food, Health, Skin Care & Body, Mother & Baby, Pets and many more.

BuyNatural aspires to become the leading brand incubator for local Natural brands looking to grow and become global brands.

HOW MUCH IS DELIVERY?
STANDARD AUSTRALIAN SHIPPING
  • STANDARD SHIPPING is FREE for orders over $50* (Please see conditions below)
  • FOR ORDERS UNDER $50 - Rates are based on your destination address and the weight and dimensions of your order.

We also offer Click & Collect from our office in Chatswood, Sydney. Our store is open 8:30am to 5:30pm every business day where you can come and pick up your parcel. Select Click & Collect at checkout and we will email you when your order is ready to pick up with the address details (it will be same or next day). 

All international orders are shipped via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from AU $10.00.

WHY DO WE APPLY GST AT THE CHECKOUT?
BuyNatural sells products all around the world and for people living and making purchases there is no GST applied. We can't determine your location until you enter you shipping address so if you having your order delivered within Australia you will have a 10% GST charge applied.
DO YOU ACCEPT RETURNS?
Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our refund policy here. Please note we don't process refunds for natural wear and tear or damage caused after the order has been received.
HOW DOES BUYNATURAL CHOOSE WHAT PRODUCTS AND BRANDS TO STOCK?
BuyNatural only sources and stocks the best beauty, skin care, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against a stringent quality criteria. We only bring products into our site that we would be willing to use. If we won't use them, we won't sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.
DO YOU HAVE AN AFFILIATE PROGRAM?
We certainly do and more details can be found here.

BUYNATURAL REWARDS PROGRAM

HOW DO I JOIN THE "BUYNATURAL REWARDS" PROGRAM?

Customers with store accounts will automatically earn points for purchases. If you don't have one yet, create a store account now!

HOW DO I EARN BUYNATURAL REWARD POINTS?

Here are all the ways you can earn points.

HOW DO I CHECK MY BUYNATURAL REWARD POINTS?

Log in to your store account and go to the Use Points Page.

HOW CAN I USE MY BUYNATURAL REWARDS POINTS?

Use your points to redeem rewards as discount codes. You can apply the discount code on the payment page during checkout. One discount code can be used per order.

WILL MY BUYNATURAL REWARDS POINT EXPIRE?

Points will expire according to the following scheme.

Points Earned Period Points to Expire On:


Jan 1, 2020 - Dec 31, 2020 Dec 31, 2021
Jan 1, 2021 - Dec 31, 2021 Dec 31, 2022
Jan 1, 2022 - Dec 31, 2022 Dec 31, 2023
Jan 1, 2023 - Dec 31, 2023 Dec 31, 2024

WILL MY DISCOUNT CODE EXPIRE?

Discount codes will expire by the end of the 1st month after redemption. For example, if you redeemed a discount code on Jan 8, the discount code will expire on Feb 29, 2020.

I AM A SUPPLIER AND WOULD LIKE TO SELL MY PRODUCTS ON BUYNATURAL. HOW DO I GET STARTED?
Welcome, we love new brands. Each brand goes through a peer review panel (Product Council) to ensure they meet our strict requirements in quality and performance. We also want to ensure any suppliers we work with have fantastic products that our customers will love. If you think your products will meet our criteria, visit our Become a Merchant Supplier page.

Note it is very important you contact us via this page as we only respond to stockist enquiries from this form.

I AM PRESS AND MEDIA AND WOULD LIKE TO GET IN TOUCH
Wonderful. Please contact us at pr@buynatural.com.au.
DO YOU SELL WHOLESALE?
We are the exclusive distributor for a number of the brands on BuyNatural and fully authorised to wholesale certain.

If you have a business, online or offline, where you would like to sell these products please contact us about becoming a wholesale partner.

I AM A BLOGGER/ INFLUENCER AND WOULD LIKE TO WORK WITH YOU.
You can work with us via our affiliate programme or get in touch with us at saygday@buynatural.com.au. Please include as much detail as possible as we get contacted a lot.
WHAT ARE YOUR TERMS AND CONDITIONS?
You'll find all our terms and conditions here.
WHAT IS YOUR PRIVACY POLICY?
You can find our privacy policy here.
QUESTION NOT ANSWERED HERE?
Feel free to email us if you have any questions not already answered.

 

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