Frequently Asked Questions

FREQUENTLY ASK QUESTIONS

Below you’ll find answers to the questions we get asked the most about.

BuyNatural Buyer

Discount codes will expire by the end of the 1st month after redemption. For example, if you redeem a discount code on Jan 8, the discount code will expire on Feb 29, 2020.
Points Earned Period Points to Expire On:
Jan 1, 2020 – Dec 31, 2020 Dec 31, 2021 Jan 1, 2021 – Dec 31, 2021 Dec 31, 2022 Jan 1, 2022 – Dec 31, 2022 Dec 31, 2023 Jan 1, 2023 – Dec 31, 2023 Dec 31, 2024
Use your points to redeem rewards as discount codes. You can apply the discount code on the payment page during checkout. One discount code can be used per order.
Log in to your store account and go to the Use Points Page.
Here are all the ways you can earn points.
Customers with store accounts will automatically earn points for purchases. If you don’t have one yet, create a store account now!
Feel free to email us or reach out to us on social media if you have any questions not already answered. You can also call us during business hours Mon-Fri.
You can find our privacy policy here.

Merchant Seller

You can find our privacy policy here.
You’ll find all our terms and conditions here.
You can work with us via our affiliate programme or get in touch with us at saygday@buynatural.com.au. Please include as much detail as possible as we get contacted a lot.
We are the exclusive distributor for a number of the brands on BuyNatural and fully authorised to wholesale certain.If you have a business, online or offline, where you would like to sell these products please contact us about becoming a wholesale partner.
Wonderful. Please contact us at [email protected].
Welcome, we love new brands. Each brand goes through a peer review panel (Product Council) to ensure they meet our strict requirements in quality and performance. We also want to ensure any suppliers we work with having fantastic products that our customers will love. If you think your products will meet our criteria, visit our Become a Merchant Supplier page.Note it is very important you contact us via this page as we only respond to stockist enquiries from this form.
We certainly do and more details can be found here.
BuyNatural only sources and stocks the best beauty, skincare, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against stringent quality criteria. We only bring products into our site that we would be willing to use. If we won’t use them, we won’t sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.