Frequently Asked Questions

FREQUENTLY ASK QUESTIONS

Below you’ll find answers to the questions we get asked the most about.

BuyNatural Buyer

To get your parcels under the tree in time for Christmas, we recommend you to purchase your items by these dates to make sure they end up under the tree in time for Christmas.

03 December Thursday

For Deliveries to WA, Far Queensland and remote areas

14 December Monday

For Interstate Metro areas or same-state regional areas (Central Coast, NSW)

17 December Thursday

For Same-City deliveries (Sydney)    
We're located at 56 Ocean Beach Road, Woy Woy, 2256 and are open from Monday-Friday 9:00am-5:00pm. If you would like us to ship the order to you instead, please call us at +61 2 9415 3888, and a member of our team will assist you.
Yes, we provide international shipping via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from AU $20.00
Express Shipping normally arrives the next business day after despatch to locations in the Express Post Network and includes Saturdays in Sydney. Standard Shipping generally takes around 3-5 days based on your location. Shipping may be delayed during the Christmas - New Year period.
Our retail store is located at: 56 Ocean Beach Road, Woy Woy, 2256, so if you live nearby, you can browse in-store or simply order online then click and collect from there. If you live in a different state, we can ship your order to you.
We offer free shipping within Australia for orders over $50 that weigh under 6kg. For orders less than $50, the shipping rates vary depending on the order weight and location.
Feel free to email us or reach out to us on social media if you have any questions not already answered. You can also call us during business hours Mon-Fri.
You can find our privacy policy here.
You’ll find all our terms and conditions here.
You can work with us via our affiliate programme or get in touch with us at saygday@buynatural.com.au. Please include as much detail as possible as we get contacted a lot.
We are the exclusive distributor for a number of the brands on BuyNatural and fully authorised to wholesale certain. If you have a business, online or offline, where you would like to sell these products please contact us about becoming a wholesale partner.
Wonderful. Please contact us at [email protected].
Welcome, we love new brands. Each brand goes through a peer review panel (Product Council) to ensure they meet our strict requirements in quality and performance. We also want to ensure any suppliers we work with having fantastic products that our customers will love. If you think your products will meet our criteria, visit our Become a Merchant Supplier page. Note it is very important you contact us via this page as we only respond to stockist enquiries from this form.
We certainly do and more details can be found here.
BuyNatural only sources and stocks the best beauty, skincare, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against stringent quality criteria. We only bring products into our site that we would be willing to use. If we won’t use them, we won’t sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.
Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our refund policy here. Please note we don’t process refunds for natural wear and tear or damage caused after the order has been received.

Merchant Seller

Our retail store is located at: 56 Ocean Beach Road, Woy Woy, 2256, so if you live nearby, you can browse in-store or simply order online then click and collect from there. If you live in a different state, we can ship your order to you.
You can find our privacy policy here.
You’ll find all our terms and conditions here.
You can work with us via our affiliate programme or get in touch with us at saygday@buynatural.com.au. Please include as much detail as possible as we get contacted a lot.
Wonderful. Please contact us at [email protected].
Welcome, we love new brands. Each brand goes through a peer review panel (Product Council) to ensure they meet our strict requirements in quality and performance. We also want to ensure any suppliers we work with having fantastic products that our customers will love. If you think your products will meet our criteria, visit our Become a Merchant Supplier page. Note it is very important you contact us via this page as we only respond to stockist enquiries from this form.
We certainly do and more details can be found here.
BuyNatural only sources and stocks the best beauty, skincare, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against stringent quality criteria. We only bring products into our site that we would be willing to use. If we won’t use them, we won’t sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.