FAQ Page

FAQ Page

You can find our privacy policy here.
You’ll find all our terms and conditions here.
You can work with us via our affiliate programme or get in touch with us at saygday@buynatural.com.au. Please include as much detail as possible as we get contacted a lot.
We are the exclusive distributor for a number of the brands on BuyNatural and fully authorised to wholesale certain.If you have a business, online or offline, where you would like to sell these products please contact us about becoming a wholesale partner.
Wonderful. Please contact us at [email protected].
Welcome, we love new brands. Each brand goes through a peer review panel (Product Council) to ensure they meet our strict requirements in quality and performance. We also want to ensure any suppliers we work with having fantastic products that our customers will love. If you think your products will meet our criteria, visit our Become a Merchant Supplier page.Note it is very important you contact us via this page as we only respond to stockist enquiries from this form.
We certainly do and more details can be found here.
BuyNatural only sources and stocks the best beauty, skincare, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against stringent quality criteria. We only bring products into our site that we would be willing to use. If we won’t use them, we won’t sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.
Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our refund policy here. Please note we don’t process refunds for natural wear and tear or damage caused after the order has been received.
STANDARD AUSTRALIAN SHIPPING
  • STANDARD SHIPPING in Australia is FREE for orders over $50 and under 6kg* (Please read shipping policy)
  • FOR ORDERS UNDER $50 – Rates are based on your destination address and the weight and dimensions of your order.
We also offer Click & Collect from our office in Chatswood, Sydney. Our store is open 8:30 am to 5:30 pm every business day where you can come and pick up your parcel. Select Click & Collect at checkout and we will email you when your order is ready to pick up with the address details (it will be same or next day).All international orders are shipped via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from AU $10.00.
GST – INTERNATIONAL ORDERS
For people making purchases in Australia, GST is included in our prices. If you are buying from overseas then the GST will be removed from the pricing.We can’t determine your location until you enter your shipping address so if you having your order delivered outside of Australia you will have a 10% reduction (no GST) in the price you are charged.