FAQs

Frequently Asked Questions


Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our refund policy here. Please note we don’t process refunds for natural wear and tear or damage caused after the order has been received.
We certainly do and more details can be found here.
We are the exclusive distributor for a number of the brands on BuyNatural and fully authorised to wholesale certain.If you have a business, online or offline, where you would like to sell these products please contact us about becoming a wholesale partner.
Use your points to redeem rewards as discount codes. You can apply the discount code on the payment page during checkout. One discount code can be used per order.

There is a modest monthly listing fee for each Merchant in the BuyNatural program. This monthly listing fee ranges from $14.95 depending on the number of products listed on the BuyNatural site and is paid yearly in advance. Please review the Merchant Subscription costs for details. In addition, each Merchant nominates a marketing program; Bronze, Silver, Gold or Diamond. The marketing fees range from $150per month depending on the level you nominate. The marketing programs are paid quarterly in advance and details can be found on the Merchant Marketing Costs page.

Log in to your store account and go to the Use Points Page.
Here are all the ways you can earn points.
BuyNatural makes payments to it's Merchant Suppliers each 2 weeks into their nominated bank account for any product sales made during that previous two-week period. A recipient generated invoice is sent by BuyNatural to outline the stock sold and the payment detail.
Customers with store accounts will automatically earn points for purchases. If you don’t have one yet, create a store account now!
BuyNatural only sources and stocks the best beauty, skincare, fashion, home and lifestyle products which of the highest quality. We have a peer review panel that checks each brand against stringent quality criteria. We only bring products into our site that we would be willing to use. If we won’t use them, we won’t sell them. We source mostly from Australian and New Zealand company’s, preferring to support our amazing local suppliers who need to get a chance to showcase their wonderful products.